Return Policy

Welcome to our online store! We want to ensure that you have a positive shopping experience, and our Return Policy is designed to make returns straightforward. Please read the following guidelines to understand our return process:

1. Eligibility:

  • Items must be returned within 30 days of the purchase date.
  • To be eligible for a return, items must be unused, in their original condition, and in the original packaging.

2. Initiating a Return:

  • To initiate a return, please contact our customer service team through the provided channels on our website.
  • Clearly state the reason for the return and provide any necessary details or images to facilitate the process.

3. Return Authorization:

  • Once your return request is approved, you will receive a Return Authorization (RA) number and instructions on how to proceed.
  • Please include the RA number on the return packaging to ensure efficient processing.

4. Return Shipping:

  • Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective item.
  • We recommend using a trackable shipping service and purchasing shipping insurance to safeguard against any transit issues.

5. Refund Process:

  • Refunds will be processed once the returned items are received and inspected.
  • We will notify you via email regarding the approval or rejection of your refund.
  • If approved, the refund will be credited to the original method of payment within 2 business days.

6. Exchanges:

  • We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.

7. Non-Returnable Items:

  • Certain items are non-returnable for hygiene or safety reasons.
  • Gift cards and promotional items are also non-returnable.

8. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or offer a refund.

9. Restocking Fee:

  • A restocking fee may apply to returns that do not meet the eligibility criteria or are returned without prior authorization.

10. Changes to the Return Policy:

  • We reserve the right to update or modify our Return Policy at any time. Any changes will be effective immediately upon posting.

If you have any questions or concerns about our Return Policy, please reach out to our customer service team through the provided channels on our website. Thank you for choosing us for your online shopping needs.